Purpose
This article shows how to locate your purchase Google Play Account (GPA) receipt ID.
Assumptions Made
This article assumes you understand the information in the following articles:
Sign Up for a Gala Games and Entertainment Account
Procedure
A GPA receipt ID can help Gala's Customer Support team identify an issue with an in-game purchase. It's important to ensure that once you locate your GPA ID, you can screenshot it.
Email Receipt
When making an in-app purchase, a digital order receipt will be sent to the email associated with the purchase. When looking at the receipt, you can find its Order Number in your email. It will begin with GPA and look similar to what is shown below.
Google Payments Center
Another way to find a purchase GPA ID is through the Google Payments Center. Following the link will take a user to a sign-in page. Make sure to sign in with the same account associated with the in-game purchase.
After signing in, you can look for the purchase in the activity section. This example will use a Dragon Strike purchase.
Clicking a purchase will show its transaction details. Locate the order's Transaction ID to find its GPA ID. This ID will have GPA in the beginning. Make sure to screenshot the whole receipt!
Subscription
If the purchase was a subscription, you must click the Subscription & Services section to locate it. This example will look at an expired Dragon Strike VIP subscription. Click Manage to continue.
Click View Transactions under the Transactions section.
Find the purchase you are looking for and click it to continue. From there, it will display your Transaction Receipt in the same way as a regular purchase.