This article aims to guide you through the step-by-step process of requesting refunds in the Google Play or Apple App Stores.

This article assumes you understand the information in the following articles:

Sign Up for a Gala Games and Entertainment Account

 

Request a Refund on Google Play

1) Navigate to play.google.com and log in to your Google account.

2) Click on your Profile picture located in the upper right corner.

3) Access Payments & subscriptions and then click Budget & order history.

4) Locate the specific order you want a refund of and click on Report a problem.

5) Choose I purchased this but didn’t receive it.

6) Fill out the provided form and make sure to indicate your request for a refund. After completing the form, click on the Submit button.

Note: 

• Should you have multiple refund requests, simply follow these steps for each purchased item.

• If you're unable to locate the specific order, it's possible that the purchase was made using another Google Account. 

 

Request a Refund from Apple 

 

1) Method A: Access the website reportaproblem.apple.com by logging in to your Apple ID.

Method B: Launch the Apple Mail app and locate the receipt corresponding to the transaction you wish to refund. Proceed to tap on Report a Problem and then log in using your Apple ID.

Method B: Launch the Apple Mail app and locate the receipt corresponding to the transaction you wish to refund. Proceed to tap on Report a Problem and then log in using your Apple ID.

2) Click the I'd like to dropdown menu and choose Request a refund.

3) Select In-app purchase not received, and then proceed by clicking Next.

4) Select the item then click Submit.

Note: If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.